Frequently asked questions
Short answers to the most common questions about Okeh: signing, clients, documents, plan limits, trial, email, address and cancellation.
Does my client need to sign up or install anything?
No. They open the link on their phone or computer. To sign, all they need is their email.
What happens when the trial ends?
If you don't choose a plan, your account moves to Free: it stays active, your documents stay online and you can create 3 new ones a month. No card needed.
How many documents can I create?
On Free, 3 new documents a month; on Base, 20; on Pro, no limit. Replacing the file of a document doesn't count. Deleting a document doesn't give you back that month's slot.
Can I correct a document after sending it?
Yes, as long as it isn't signed. Replace the file or edit the HTML from the Modifica (Edit) tab: the link stays the same. Once signed, the document is locked.
My client isn't getting the code. What should I do?
Tell them to check their spam folder and the email address they typed. After a minute they can request a new code from the same window.
How do I cancel?
From Abbonamento (Subscription), with Passa al Gratis (Move to Free) or through the Gestisci abbonamento (Manage subscription) portal. Cancellation takes effect at the end of the period you've paid for, then you're on Free and your documents stay online. Read Plans, trial, invoices and cancellation.
Do I need a VAT number?
Yes, the service is for professionals and businesses. For the trial and the Free plan an email is enough; you need an Italian VAT number (partita IVA) when you choose a paid plan.
Is AI included in Base too?
Yes: 10 requests a month on Base and 100 on Pro, reviews included. In the trial you get 30. Read Writing a quote with AI.
Does the link expire?
No, it stays open as long as the document is published. If you set a validity, after that date the document can still be read but signing is locked. Read Offer expiry.
Can two people sign the same document?
Each document has one signature. If two people need to sign, create two copies of the document and send each person their own link.
How do I know if my client has opened the document?
You get an email the first time they open it, and you see it in Documenti (Documents) and in the document's Panoramica (Summary). Read The notification when your client opens the document.
Can I change my address or a document's link?
Yes, and the old links lead to the new ones. Read Changing your address and links.
Can I use it for contracts?
For everyday business agreements, yes. For deeds that the law requires to have a qualified signature, you need a different tool. Read The legal value of the signature.
Do emails to clients end up in spam?
They're sent from a domain set up for sending. If you use your own mailbox with Pro, it depends on how your provider is set up. The first message to a new client is the most at risk: let them know it's on its way.
Is there a phone app?
The dashboard already works in your phone's browser, and you can add it to your Home Screen. An iPhone and Android app is on its way. Read The dashboard on your phone.
Can I try signing before using it with a client?
Yes. Try the demo, or send yourself the sample document you find in your dashboard.
I've forgotten my password.
On the login page of your address, press Password dimenticata? (Forgot password?), or Ricevi un link via email (Get a link by email) to log in without a password.
I've forgotten my address.
Go to Log in and enter your email: we'll send you the links to your accounts.
How do I delete my account?
In Impostazioni (Settings), Account tab, with Elimina account (Delete account). You have 30 days to undo it. Read Deleting your account.