Sending from your own mailbox (SMTP)

With SMTP, emails to your clients are sent from your own mailbox, for example preventivi@yoursite.it. Your client sees your address as the sender.

Where to set it up

1. Open Impostazioni (Settings), Email tab, Email ai clienti (Emails to clients) box.
2. Fill in Server SMTP (SMTP server), Porta (Port), TLS/SSL, Utente (Username) and Password with your provider's details (table below).
3. In Mittente (Sender), write the name and address like this: Studio Rossi <preventivi@yoursite.it>.
4. If you like, fill in Le risposte arrivano a (Replies go to) and Copia nascosta (Bcc).
5. Press Salva (Save), then send a document to yourself to test it.

Settings by provider

Gmail and Google Workspace

Google doesn't accept your normal password from other programs. You need an app password:

1. Turn on 2-Step Verification for your Google account, if it isn't on already.
2. Open your Google account settings, Security section, and look for App passwords.
3. Create a new password with a name of your choice, for example "Okeh".
4. Copy the 16 characters and paste them into the Password field.

With Google Workspace, if the option doesn't appear, the domain administrator has to allow app passwords.

Aruba

Use the full address as the username and the mailbox password. If sending doesn't work, check in the Aruba control panel that authenticated SMTP is switched on for the mailbox.

Outlook and Microsoft 365

With port 587, leave TLS/SSL off: the connection is secured by itself with STARTTLS. On Microsoft 365, the administrator has to switch on authenticated SMTP for the mailbox.

Going back to sending through the service

Clear the SMTP fields and press Salva. Emails are sent from the service's address again.